Listed below are answers to some of the more common questions you might have about this web site, our products, or our services. If you don't see your question listed, please don't hesitate to contact us by using this form.

Questions / Help

> What is a print package and where do I find them?

Our print packages are basically a set of images or prints sold for a set price. You can find our current print package listings by clicking on the Photo Services tab.
 

> How do I order a print package?

To order a print package, you must be registered and signed into our site. Once signed in, go to the Photo Services page, click the button next to the package you would like to order, then click the continue button. From there, a checkout page will open so you can pay for the package you purchased. Once payment is made, you can choose whatever images or products you want from our galleries that match the package details that you purchased. See following example.

Example package (Quantity (4 ) 8”x10” Gallery Prints).

Locate the first image you would like to order, choose 8” x 10” Gallery Print from the drop down menu and click add to cart. Then continue shopping and go to the next print you want to order and do the same thing. Once you choose your (4) 8”x10” Gallery Print images you can checkout. Please make sure you pick the package/subscription Payment Method during checkout. The system will then match the items you are ordering against the package you ordered, and if it matches up, you will be able to checkout.

> How does the quality of your prints compare to other services?

Our museum quality "archival" fine art prints are crafted from the finest materials. Color accuracy, consistency, and longevity are of paramount importance to us. Compared to mass produced prints which usually fade within a decade, our prints will last generations before any noticeable fading occurs.
 

> Are the photographs on this site original or did they come from some other source?

All photographs available for sale on this web site have been taken and edited by photographer Bob Firth.
 

> I notice that all your images have a copyright watermark, would the print I want to order come with this on it?

No, this watermark or copyright is for the images on our web site only, it is NOT included on any ordered prints.
 

> I really like a certain photo, but I want it in a larger size than what I'm seeing available on your site. Can you supply larger prints?

It depends on the specific image. Our images can normally be printed to a much larger size (8' or more) and still retain that exquisite clarity and detail. Image composition dictates what size prints are available for that particular image. If you require a specific size, it may be necessary to crop the image to fit. Please contact us if you would like more information about larger or custom sizes. When you contact us, include the image and print size that you're interested in.
 

> Who can I talk to if I have a specific question about licensing a photo?

Please use the form on our "Contact Us" page. We will respond promptly to your inquiry.
 

> How do I find out the usage fee for an image?

We will need to gather some information from you to provide an accurate quote. If the image is shown on our web site, you can fill out the "Request A Quote" form by clicking the "Q" icon on the image detail page. When you contact us, include as much information that you can about how the image will be used including the following:

• The image(s) your interested in
  Include the media name and/or the media reference number from the specific gallery media page.

• Industry
  Will the image be used for Commercial, Editorial, or Non-Profit use?

• Specific Use
  Include where the image will be used such as in a book, magazine, brochure, web site, etc.

• Placement
  Will the image be used on a cover, back cover, inside page, web site, etc.?

• Image Size
  Example: 1/4 page, 1/2 page, full page, etc.

• Distribution Area
  Will the image be distributed Locally, Regionally, Nationally, or Internationally?

• Duration
  Include the amount of time you plan to use the image. 1-month, 3-months, 6-months, 1-year

• Circulation Size
  How many copies will you produce?

> What are your payment options?

Major credit cards are accepted via www.PayPal.com for online orders. A PayPal account is not required to use PayPal. We also accept checks and money orders, but this may cause a delay in receiving your order. Please contact us for details.
 

> What should I do if I'm having trouble ordering online?

You can always send us a note using the form on our "Contact Us" page, include a telephone number where we can reach you so we can help you resolve the problem.
 

> When can I expect to receive my print order?

Please allow up to 15 business days to receive your order in the continental U.S., international orders will take longer.

All images on this website are copyrighted by Bob Firth.
Any copying, usage and/or distribution is strictly prohibited. Use or reproductions that are unauthorized will result in a fee three times the fair-market value for authorized use and could result in a copyright infringement lawsuit.